
Speak to a vet onlineFast, easy and convenient — 24/7
Modern care for your pets. Any time, anywhere.
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FAQ
What to expect from an online vet consultation?
Online consultation means asking questions, getting information and discussing specific topics that interest you. You should keep in mind that the prescription of drug treatment requires an on-site visit to the clinic. Your consultation may end with a recommendation to reserve an appointment for an examination at the clinic. The consultation fee is nevertheless payable.
Do I have to register to book an appointment or online consultation?
Yes, registration is required. After registration, you will receive a verification email. You will then be able to create a profile for you and your pet. When you book a consultation, the veterinarian gets access to the pet's profile to know who to consult.
How do I book an appointment or instant online consultation?
You choose your professional, you choose the service and your pet. You pay the value with a bank card, Apple Pay or Google Pay. You then receive an SMS and email about the reserved service. In the case of an immediate online consultation after selecting video/voice/chat, we join you in the meeting. You also receive an SMS with a link through which you can also enter the meeting.
What should I do if I accidentally close the browser during an online consultation?
Open the link from the received SMS again and wait a few seconds. You will enter the online consultation without paying again.
What happens if I book an online consultation but the vet doesn't join the meeting?
Email us at customercare@happypetnet.com to investigate and issue a refund.
What should I do if the time of the online consultation has expired, but the conversation with the vet has not ended?
In this case, you need to book another consultation to complete your conversation with the veterinarian.
What our clients say
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