FAQ

Parents can cancel a booking at any time. A refund of the amount paid is made when the cancellation is a minimum of 24 hours before the start of the appointment.

Our veterinarians record all services provided in a Consultation Report, which you receive after the service has been provided. If the total amount of services received is higher than what was paid, you pay the difference on the spot. If the total amount of services is less, we will refund the difference.

Professionals are people like us. They may find themselves in situations that prevent them from fulfilling their work schedule. Sometimes this can happen a little before the appointment. You will receive an email from the vet notifying you of the change as soon as possible. This will give you the opportunity to accept or decline the new time. In case of refusal, we will return the amount paid to you.

Platform usage is free. Only the value of the reserved service according to the professional's price list is paid. In case the free data storage space is not enough for your recordings, you will be able to upgrade it for a fee.

The free storage limit is set to 50 MB per parent.

Online consultation means asking questions, getting information and discussing specific topics that interest you. You should keep in mind that the prescription of drug treatment requires an on-site visit to the clinic. Your consultation may end with a recommendation to reserve an appointment for an examination at the clinic. The consultation fee is nevertheless payable.

Yes, registration is required. After registration, you will receive a verification email. You will then be able to create a profile for you and your pet. When you book a consultation, the veterinarian gets access to the pet's profile to know who to consult.

You choose your professional, you choose the service and your pet. You pay the value with a bank card, Apple Pay or Google Pay. You then receive an SMS and email about the reserved service. In the case of an immediate online consultation after selecting video/voice/chat, we join you in the meeting. You also receive an SMS with a link through which you can also enter the meeting.

Open the link from the received SMS again and wait a few seconds. You will enter the online consultation without paying again.

Email us at customercare@happypetnet.com to investigate and issue a refund.

In this case, you need to book another consultation to complete your conversation with the veterinarian.

Enter the code in the "Do you have a voucher code?" field on a payment screen.

We aim at providing pet care services of the highest level. We collect the diplomas and other qualification documents from the professionals. Honest feedback from other parents who have used our services could also be an indication of the quality of the services offered.

The quality of service is of a paramount importance to us. We encourage you to share your experience positive or negative on contact@happypetnet.com. We will discuss your observations with the professional and come back to you within a 7-workday period at the latest.

You can update any information for your pet from its profile anytime. You can also close a pet profile should you need to do so. In the latter case we would encourage you to download and keep the documents generated through the account in a personal storage.

It is currently not possible to transfer your pet's data to another user.

You can reset using Forgot my password link on the log-in screen.

This process is automated. If you have not received it, please contact us at customercare@happypetnet.com so we can check and assist.

The platform works with any type of mobile phone with operating system IOS and Android

We keep records generated through the platform for up to 12 months free of charge. The extension of the term is done by an additional fee.

The free storage limit for each pet is set to 50 MB. Storage limit increase shall be subject to an additional fee.

No, an unlimited number of pet profiles can be created under one parent profile.